Frequently Asked Questions

Most of our pieces have a relaxed fit. Take your usual size for a roomy feel, or size down for a closer fit. Each product page lists the fit and the size our model is wearing.

See the size guide →

Women's styles come in XS to XL, men's in S to XXL, and kids' pajamas in 2T to 10. Robes come in S/M and L/XL.

Kids' pajamas are designed to fit snugly, as recommended for children's sleepwear. Order your child's usual size.

We choose fabrics for how they feel: soft rib knits, cotton French terry, cotton waffle knit, plush stretch velvet and silky bamboo viscose. You'll find the fabric for each piece on its product page.

Most pieces can be machine washed cold. Each product page has care instructions for that piece, and following them keeps everything soft for longer.

Yes. US orders over $85 ship free. Shipping costs for smaller orders are shown at checkout.

Read our shipping policy →

Orders are usually processed within 1 business day. Delivery options and estimated times are shown at checkout, and you'll get a tracking link by email when your order ships.

We currently ship within the United States only.

You can return items within 30 days of delivery, and return shipping is free. Items should be unworn, with tags attached.

Read our return policy →

Email us at hello@softmila.com with your order number and the items you'd like to return or exchange. We'll send you a return label and instructions.

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may need a few days to show it.

Contact us as soon as possible at hello@softmila.com. We can usually make changes before your order ships.

Yes. Checkout and payments are handled securely by Shopify. We never see or store your card details.